Achieving Administrative Excellence Training
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Achieving Administrative Excellence Training Course
Introduction:
Administrative professionals are highly regarded for their versatility, adeptness at handling diverse responsibilities, and ability to maintain both speed and precision in their work. They possess a unique set of skills and attributes that allow them to effectively organize various aspects of their professional lives, including workspaces, meetings, travel plans, and supporting executives. However, the emergence of the new COVID-19 world has introduced unprecedented challenges that impact almost every aspect of the administrative professional's role.
In response to these evolving circumstances, we present an interactive training course that addresses both the practical know-how required to excel in a dynamic and multifaceted position, as well as the essential mindset, confidence, and composure necessary to manage oneself, workloads, and professional relationships amidst any challenge.
This comprehensive program recognizes and addresses the broad array of responsibilities and demands placed on administrative professionals. It equips participants with essential strategies and techniques to enhance their organizational skills, optimize productivity, and adapt to the evolving demands of the COVID-19 world. From mastering virtual communication and remote collaboration to efficiently coordinating schedules and resources, this course provides practical guidance to navigate the unique challenges posed by the current environment.
Beyond the practical aspects, the training course also focuses on cultivating a resilient and composed mindset. Participants will develop the confidence to handle unexpected situations, manage competing priorities, and maintain effective working relationships amidst uncertainty. By fostering a sense of calmness and stability, professionals will be better equipped to navigate the complexities of their roles with poise and professionalism.
Join us on this transformative journey that combines practical knowledge with a resilient mindset. By participating in this interactive training course, administrative professionals will gain a competitive edge in their multifaceted roles and be equipped to overcome any challenge that comes their way.
Course Objectives:
By the end of the Achieving Administrative Excellence training program, participants will be able to:
- Work Smarter and Leverage Their Time to Get Things Done Quicker
- Set and Achieve Short- and Long-Term Goals, as well as Arranging Meetings, Projects and Events Successfully
- Communicate Confidently and Clearly at All Levels
- Present Themselves Professionally in Meetings and Presentations
- Organize Themselves, Their Office, and Their Executives More Effectively
Who Should Attend?
This training course is suitable for a wide range of professionals but will greatly benefit:
- Office Managers or Coordinators
- Executive Secretaries
- Administrative Assistants
- Administrative Managers
- Executive Assistants
Course Outlines:
Mastering your Workload
- What is your personal and work vision?
- The secrets to working smarter rather than harder
- Achieving long and short-term goals through proper scheduling and prioritizing
- Setting up administrative systems and procedures that work
- Time Management Secrets to adopt and time-wasters to avoid
- The latest technology to help you achieve administrative excellence
Essential Communication Skills
- Common communication styles
- How to be an assertive communicator
- How to set boundaries without saying "no"
- Understanding different personality types
- Dealing with difficult personalities and situations
- Emotional intelligence at work
- Avoiding ego games and unnecessary conflicts
Working with your Boss and your Team
- Managing administrative responsibilities in the virtual workplace
- Developing a strategic partnership with your boss
- Keeping on top of calendars, appointments, and schedules
- Making travel and accommodation arrangements
- Preparing the office and tasks for your absence – holiday or lockdown
- Organizing, attending, and minuting meetings – online and in-person
Professionalism in the Workplace
- Handling the Phone Professionally – avoiding common mistakes we all make
- Writing friendly and professional emails
- Social media and technology savviness
- Mind Mapping for organizing and planning
- Event planning – Small and medium-sized project planning basics
- Making confident, clear presentations – online or in-person
- Maintaining your professional image – even whilst working at home
Self and Stress Management
- Managing your responsibilities, roles, resources, and relationships from the inside-out
- The power of the sub-consciousness
- How to remain motivated and passionate about work in times of uncertainty
- Handling stress and pressure and anger at work
- Work-life balance – how to achieve it
- Taking care of yourself and others without burning out
- Where to go from here – continuing professional development