ASQ Certified Manager of Quality - Organizational Excellence Preparation
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ASQ Certified Manager of Quality - Organizational Excellence Preparation Course
Introduction:
The role of the Certified Manager of Quality/Organizational Excellence (CMQ/OE) is vital in driving process improvement initiatives across a wide range of businesses, from small enterprises to multinational corporations. These professionals are equipped to lead and champion improvement efforts with regional or global implications in diverse service and industrial sectors.
A CMQ/OE plays a pivotal role in facilitating and leading team efforts to establish and monitor customer and supplier relationships. They actively support strategic planning and deployment initiatives, ensuring alignment with organizational goals. Furthermore, CMQ/OEs contribute to the development of measurement systems that gauge organizational improvement and provide valuable insights for decision-making.
In addition to their leadership and facilitation skills, CMQ/OEs possess a diverse set of competencies. They are adept at motivating and evaluating staff, managing projects and human resources, analyzing financial situations, assessing and managing risk, and employing knowledge management tools and techniques to tackle organizational challenges.
This comprehensive course is designed to equip participants with the knowledge and skills necessary to become proficient CMQ/OEs. Through a combination of theoretical concepts, practical case studies, and interactive exercises, participants will gain a deep understanding of quality management principles, methodologies, and best practices. They will also develop the necessary skills to effectively lead improvement initiatives, establish and maintain strong customer and supplier relationships, and contribute to the overall success of their organizations.
Join us in this course to embark on a journey towards becoming a Certified Manager of Quality/Organizational Excellence. By attaining this esteemed certification, participants will enhance their ability to drive organizational improvement, foster strategic decision-making, and effectively address organizational challenges. Together, we will empower you to excel as a CMQ/OE and make a significant impact on the success of your organization in today's competitive business landscape.
Course Objectives:
By the end of the ASQ Certified Manager of Quality - Organizational Excellence Preparation Course you will be able to:
- Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
- Define and describe the role of leadership including organizational structure, leadership challenges, teams and team’s processes to lead an organization.
- Prepare and deploy strategic plan considering various environmental factors.
- Understand the influence of various management elements and methods on organizational excellence.
- Apply various quality management tools for problem solving, process management and performance measurements.
- Analyze the importance of customer identification, segmentation and customer relationship management.
- Develop, evaluate and manage supply chain.
- Create training plans and evaluate training effectiveness after deployment.
- Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Elaborate, through discussions, the main concepts in each of the BOK component.
- Open their thinking approach in preparation for the ‘constructed response’ section of the examination.
- Practice sample tests.
Who Should Attend?
ASQ Certified Manager of Quality - Organizational Excellence Preparation Course is ideal for:
- Group/ Corporate Quality Manager,
- Quality Director/ Head of Quality,
- QA/QC Manager/ Engineer/ Supervisor
- Quality Auditors/ ISO Auditors
- Quality Professionals who leads, manages or supports quality improvement programs.
- QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials.
Course Outlines:
Leadership
- Organizational Structures
- Leadership Challenges
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
Teams and Team Processes
- Types of teams
- Stages of team development
- Team-building techniques
- Team roles and responsibilities
- Team performance and evaluation
- ASQ Code of Ethics
Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
- Risk Analysis
- Market forces
- Stakeholder analysis
- Technology
- Internal capability analysis
- Legal and regulatory factors
Strategic Plan Deployment
- Tactical plans
- Resource allocation and deployment
- Organizational performance measurement
- Quality in strategic deployment
Management Elements and Methods
Management Elements and Abilities
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
- Risk management
- Knowledge management
Communication Skills and Abilities
- Communications techniques
- Interpersonal skills
- Communications in a global economy
- Communications and technology
Project Management
- Project management basics
- Project planning and estimation tools
- Measure and monitor project activity
- Project documentation
- Quality System
- Quality mission and policy
- Quality planning, deployment and documentation
- Quality system effectiveness
- Quality Models and Theories
Quality management standards
Performance excellence models
- Other quality methodologies
- Quality philosophies