Certified Manager of Quality/Organizational Excellence (CMQ-OE - ASQ)
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Certified Manager of Quality/Organizational Excellence (CMQ-OE - ASQ) Course
Introduction:
In today's competitive business landscape, establishing oneself as a leader requires delivering high-quality products and services. That's where quality assurance and management professionals come in, applying principles of product and service quality, as well as control. The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a key figure in driving process improvement initiatives both locally and globally, across different service and industrial sectors.
By taking a CMQ/OE course, you'll learn how to lead and facilitate team efforts in building and maintaining strong customer-supplier relationships. You'll also support strategic planning and deployment, and contribute to the development of effective measurement systems for organizational.
Course Objectives:
At the end of the Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course, you will get:
- Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
- Define and describe the leadership's role, including organizational structure, leadership challenges, teams and team processes to lead an organization.
- Prepare and deploy a strategic plan considering various environmental factors.
- Understand the influence of various management elements and methods on organizational excellence.
- Apply various quality management tools for problem-solving, process management and performance measurements.
- Analyze the importance of customer identification, segmentation and customer relationship management.
- Develop, evaluate and manage the supply chain.
- Create training plans and evaluate training effectiveness after deployment.
- Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Elaborate, through discussions, the main concepts in each BOK components.
- Open their thinking approach in preparation for the ‘constructed response’ examination section.
- Practice sample tests.
Who Should Attend?
Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course is ideal for:
- Quality Auditors
- Process Engineers
- Quality Managers
- Manufacturing Professionals
- Quality Improvement Professionals
- Consultants
- Quality Assurance Professionals
- Production Staff
- Professionals who are looking to understand the CQE Body of Knowledge
- Professionals looking to take up the ASQ-CQE certification exam
Course Outlines:
Management and Leadership
- Quality Philosophies and Foundations
- The Quality Management System (QMS)
- ASQ Code of Ethics for Professional Conduct
- Leadership Principles and Techniques
- Facilitation Principles and Techniques
- Communication Skills
- Customer Relations
- Supplier Management
- Barriers to Quality Improvement
The Quality System
- Elements of a Quality System
- Documentation of the Quality System
- Quality Standards and Other Guidelines
- Quality Audits
- Cost of Quality (COQ)
- Quality Training
Product and Process Design
- Classification of Quality Characteristics
- Design Inputs and Review
- Technical Drawings and Specifications
- Design Verification
- Reliability and Maintainability
Product and Process Control
- Tools
- Material Control
- Acceptance Sampling
- Measurement and Test
- Metrology
- Measurement System Analysis (MSA)
Continuous Improvement
- Quality Control Tools
- Quality Management and Planning Tools
- Continuous Improvement Techniques
- Corrective Action
- Preventive Action
Quantitative Methods and Tools
- Collecting and Summarizing Data
- Quantitative Concepts
- Probability Distributions
- Statistical Decision-Making
- Relationships Between Variables
- Statistical Process Control (SPC)
- Process and Performance Capability
- Design and Analysis of Experiments
Risk Management
- Risk Oversight
- Risk Assessment
- Risk Control.
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Project Management
- Project management basics
- Project planning and estimation tools