Certified Quality Auditor Certification Preparation
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Certified Quality Auditor Certification Preparation Course
Introduction:
The CQA-ASQ assesses and verifies a quality system's adherence to industry standards. The exam tests candidates' knowledge of auditing principles, techniques, and evaluation methods.
Course Objectives:
At the end of the Certified Quality Auditor Certification Preparation, you will be able to:
- Successfully pass the Certified Quality Auditor in the first attempt
- Understand the roles and responsibilities of the auditor
- Confidently conduct internal/external quality management system audit
- Acquire an understanding of the content covered by the five main domains in the CQA Body of Knowledge.
- Become familiar with questions similar to those within the ASQ CQA exam.
Who Should Attend?
Certified Quality Auditor Certification Preparation program is designed for:
- Individuals involved with quality auditing, those who support the auditing functions within an organization, and those looking to achieve their ASQ CQA certification should attend this training.
Course Outlines:
Auditing Fundamentals
- Types of Quality Audits
- Method
- Auditor-auditee relationship
- Purpose
- Common elements with other audits
- Purpose and Scope of Audits
- Elements of purpose and scope
- Benefits of audits
- Criteria to Audit Against
- Roles and Responsibilities
- Professional Conduct and Consequences of Auditors
- Professional conduct and responsibilities
- Legal consequences
- Audit credibility
Audit Process
Audit Preparation and Planning
- Elements of the audit planning process
- Auditor selection
- Audit-related documentation and considerations
- Logistics
- Auditing tools and working papers
- Auditing strategies
- Auditing plan
Audit performance
- On-site audit management for the auditor
- On-site audit management for the auditee
- Opening meeting
- Audit data collection and analysis
- Establishment of objective evidence
- Organization of objective evidence
- Exit and closing meetings
Audit Reporting
- Report development and content
- Effective reports
- Final audit report steps
Audit Follow-Up and Closure
- Elements of the corrective and preventive action (CAPA) process
- Review of corrective and preventive action (CAPA) plan
- Verification of corrective and preventive action (CAPA)
- Follow-up of ineffective corrective and preventive action (CAPA)
- Audit closure
Auditor Competencies
· Auditor Characteristics
· On-Site Audit Resource Management
· Conflict Resolution
· Communication and Presentation Techniques
· Interviewing Techniques
- Use open-ended or closed question types
- Use active listening, paraphrasing, and empathy
- Recognize and respond to non-verbal cues
- Determine when and how to prompt a response
· Team Dynamics
- Team-building
- Team facilitation
- Stages of team development
Program Management and Business Applications
Audit Program Management
- Senior management support
- Staffing and resource management
- Auditor training and development
- Audit program evaluation
- Internal audit program management
- External audit program management
- Best practices
- Organizational risk management
- Management review input
- Electronic records and computerized system considerations
Business and Financial Impact