Change Management Strategies and Conflict Resolution
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Change Management Strategies and Conflict Resolution Course
Introduction:
During any transition process, it is crucial for your leadership team to consider the human aspect of change and develop a plan to proactively address it. It is important to anticipate that these changes may lead to workplace conflict, and you should be prepared to manage it effectively, transforming it into a productive force rather than a disruptive one.
To gain a comprehensive understanding of Change Management and Conflict Resolution and accelerate your career growth, enroll in our industry-standard, all-encompassing Change Management and Conflict Resolution course. Designed by expert instructors, this course is tailored to provide you with the knowledge and skills necessary to excel in these critical areas.
At the core of our Change Management Strategies and Conflict Resolution Training course, we utilize trusted tools to assess your personal conflict style, and our experienced coaches will guide you through the challenges that arise from the assessment results.
This engaging and enlightening course features the renowned Thomas Kilmann (TKI) Conflict Resolution Instrument. This widely recognized tool has been employed by top organizations worldwide to foster collaboration and achieve exceptional team performance.
By participating in this course, you will gain practical insights, proven strategies, and valuable techniques to effectively manage change and resolve conflicts within your organization. You will develop the skills needed to navigate complex situations, lead teams through transitions, and create a harmonious work environment.
Take a step in the right direction and enroll in our Change Management and Conflict Resolution course. Equip yourself with the tools and expertise to drive successful change initiatives, resolve conflicts constructively, and propel your career towards new heights.
Course Objectives:
At the end of this Change Management Strategies and Conflict Resolution Course, learners will be able to do:
- Understand the main sources of conflict
- Analyze and understand the nature of conflicts
- Describing appropriate techniques to manage conflict
- Utilize the Thomas Kilmann Model for greater awareness and effectiveness.
- Establish effective communication Skills for increased collaboration and productivity.
- Implement and build workable communication action plans.
- Comprehend the key leading for lasting change.
- Comprehend the need to take responsibility for leading change.
- Comprehend how to be a Leader of Change.
- Increase a greater awareness of yourself and your full leadership potential.
- Manage relationships with others promptly, from level one trough to level four competency in all areas.
Who Should Attend?
Change Management Strategies and Conflict Resolution Training course, is ideal for:
- All Managers and Leaders who wish to enhance their competencies in change management
- All Human Resource (HR) Personnel
- Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
- Junior / Middle Managers new to their role, or with experience but little previous training
Course Outlines:
Putting Conflict into Perspective
- Reasons why conflicts develop
- A personal view of conflict and conflict resolution
- Emotions involved in a conflict situation
- Identifying and addressing factors which escalate conflict
- What do we mean by the term Conflict Management?
- Where and when does conflict happen?
- The steps to effective Conflict Management.
- Exercise: The Communication Bridge.
- How to avoid misunderstanding?
- Our reaction to conflict.
Change Management
- Change Exercise: The Ball.
- Personal growth and change strategies.
- The change curves.
- Making change stick.
- Kotter’s 8 steps to effective change.
- The 5 stages of change.
- The Burning Platform.
- Change Exercise: Risk it!
Re- Conflict Resolution
- The Thomas Kilmann (TKI) Conflict Resolution Instrument
- Exercise: Building collaboration quickly and easily
- Exercise: A Trip to the Theatre!
- Exercise: Win as Much as You Can!
- The 2 types of communication
- DVD The Ten Most Difficult Types
- The 4 results of every communication
Personal and Organizational Conflict Resolution Skills
- Examining a personal conflict situation
- Applying conflict resolution skills to a personal conflict situation
- Identifying preferred conflict handling styles
- Conflict solving options (and when to use them)
- Additional strategies for reducing specific conflict
Developing the Core Skills Needed to Successfully Prevent and Resolve Conflict
- Communicating effectively as a means of preventing and managing conflict
- Active listening
- Adapting to individual Personality Types as a conflict resolution skill
- Applying assertiveness skills to resolve conflict