Competitor and Market Awareness Training

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Competitor and Market Awareness Training Course
Introduction:
An efficiently designed and effective performance management process encompasses a range of techniques, including objective setting, performance review and monitoring, feedback delivery, coaching, training and development, as well as reward systems and the appraisal itself. This program is specifically structured to illustrate how these techniques are interconnected with the roles of both HR professionals and line managers. By addressing both theoretical concepts and practical applications, participants will gain a comprehensive understanding of performance management.
Throughout the program, participants will engage in practical skills workshops conducted each day, enabling them to put their newly acquired knowledge into practice. These workshops serve as a valuable opportunity to apply the learned techniques and reinforce understanding.
Key areas covered in the program include:
1. Designing and implementing an effective performance management scheme: Participants will learn how to develop and introduce a performance management system that aligns with organizational objectives and fosters employee engagement and productivity.
2. Equipping managers, supervisors, and team leaders with essential performance management skills: Participants will gain insights into the skills required to effectively carry out performance management responsibilities. This includes setting clear expectations, providing constructive feedback, and facilitating performance improvement.
3. Overcoming challenges in a multicultural environment: The program addresses the complexities of managing performance appraisal in a diverse and multicultural workforce, providing strategies for promoting fairness and cultural sensitivity.
4. Managing and enhancing poor performance: Participants will learn techniques for addressing and improving underperformance, including identifying root causes, providing support, and implementing corrective measures.
5. Sustaining high performance through positive reinforcement: The psychology of positive reinforcement is explored, emphasizing the importance of recognizing and rewarding exceptional performance to maintain motivation and productivity.
6. Advanced performance management: The program delves into advanced topics and strategies, equipping participants with the knowledge and tools to handle complex performance management scenarios and optimize organizational performance.
By participating in this program, individuals will acquire the skills, techniques, and insights necessary to establish and maintain an effective performance management process. They will develop the capability to drive performance improvement, engage employees, and foster a culture of continuous development and achievement.
Join us on this transformative learning journey, where you will gain the expertise to design and implement an impactful performance management scheme. By mastering the art of performance management, you will be equipped to maximize individual and organizational performance, leading to sustained success and growth.
Course Objectives:
By the end of this program participants will be able to:
- Understand performance management in a multi-cultural environment
- Describe the purposes of performance management, from an organizational point of view
- Describe the purposes of performance management from an individual's point of view
- Demonstrate the skills involved in each of the four steps of performance management
- Describe best practice in assisting with employee work-performance problems
- Make the links between performance management and corporate strategy
Who Should Attend?
- All Line Managers
- Team Leaders
- Supervisors who are or will be responsible for the use and application of performance management and appraisal techniques
- HR; ER or Personnel Staff
- Training Officers
Course Outlines:
Introduction to Performance Management
- Introduction – The context for performance management
- The case for performance management
- The principles of effective performance management
- What makes people try hard?
- The role of HR within performance management
- The role of Managers, Supervisors and Team Leaders within performance management
- The use of competencies in Performance Management
- Addressing the performance gap
Starting Well: Objectives and Feedback
- Introducing the principles to your team
- The importance of agreeing on objectives
- Quantitative and Qualitative objectives
- SMART Objectives
- Providing feedback
- Positive reinforcement
- Developmental feedback
- Distinctions Feedback and Criticism
Relationships and Coaching
- The Ask/Tell Matrix
- Empowerment in practice
- The eight steps of an effective coaching session
- Case studies
- Handling disciplinary issues
- Dealing with complaints
- Handling absenteeism and sickness problems
- The key ways of improving attendance
Finishing Well: Making Appraisal a Motivating Experience
- The purpose of Performance Appraisal
- Monthly/Quarterly/Annual Reviews
- The practical issues
- Agreeing with the evaluation
- Forced Ranking and Expected Distribution
- The links to reward
- Merit pay
- Personal Development
Advanced Performance Management
- 360-degree feedback
- Emotional Intelligence
- Integrated strategic performance management,
- Internal and external reporting frameworks,
- Balanced scorecard techniques,
- Links into a strategic advantage
- Course summary
- Personal Development Planning