Crisis Management and Organizational Resilience
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Crisis Management and Organizational Resilience Course
Introduction:
In the past decade, the approach to crisis management has evolved significantly, shifting from reactive crisis response to proactive risk management and pre-crisis planning. This course is specifically designed to provide participants with a comprehensive understanding of organizational resilience, focusing on key elements such as risk management, business continuity management, and crisis management.
The primary objective of this course is to equip participants with the knowledge and strategies to build organizational resilience. By developing resilient structures, operations, and procedures, organizations can effectively absorb stress and restore equilibrium in the face of a crisis. Special attention will be given to the crucial role of leadership and the importance of fostering flexibility to navigate both continuous and disruptive changes.
Throughout the course, participants will learn the essential components required to create the right environment, policies, and procedures that foster resilience within an organization. By establishing these foundations, organizations can better adapt to and thrive amidst continuous and discontinuous changes.
Join us in this course and gain a deep understanding of crisis management and risk planning in the context of organizational resilience. Acquire the skills to effectively navigate crises, mitigate risks, and create a resilient environment that enables your organization to thrive in the face of challenges.
Course Objectives:
At the end of this Crisis Management and Organisational Resilience Course, learners will be able to do:
- Understand what organizational resilience is, and what is the resilience framework.
- Understand the organization’s risk, security, safety, preparedness, resilience, response, high reliability & recovery requirements.
- Establish, Manage, Monitor, and evaluate organization's resilience system
- Employ innovative solutions to support business resilience and continuity
- Plot Extensive crisis management plans and set up a command center
- Design policy, objectives, and controls for you to manage Change as well as Risk.
- Apply current theories, concepts, practices & innovative solutions to organizational resilience.
- Determine how to monitor & review the performance & effectiveness of your Organizational Resilience Management system.
- Apply Continual Organizational Resilient improvement based on objective measurement.
Who Should Attend?
The Crisis Management and Organizational Resilience course is ideal for:
- Managers, responsible for organizational performance.
- Senior executive, directors and those in senior leadership positions that have the need to respond to new challenges and opportunities as they emerge.
- Senior or mid-level managers with responsibility for building resilience within their organization
- Our delegates will be already good at what they do, they lead teams, they influence the culture and they get results
Course Outlines:
Strategic Management and Resilience
- Defining terms and understanding the importance of resilience
- The links between risk, issue, crisis, business continuity and reputation management
- The importance of building a resilient organization
- The key elements needed to build a resilient organization
- Role of leadership in building resilience
Risk Management and Vulnerability Analysis
- Key elements of effective risk analysis and management
- Threats, vulnerabilities, loss/impact
- Reputation and strategic management, and vulnerability analysis
- Evaluation of brand, business model and strategic capabilities
- Risk assessment, frameworks and international standards
- Strategic issue management and threat assessment
- Threat assessment using conventional and alternative methods
- Disruptive challenges
Business Continuity Management and Resilience
- What is BCM?
- International Standards and BCM
- Business impact analysis
- Developing a BCM team
Strategic Anticipation and Foresight Analysis
- Purpose and limitations of strategic anticipation
- Issues management
- Delphi method
- Scenario planning
- Horizon scanning
- Trend analysis
Crisis, Consequence and Recovery Management
- Nature of crises – unpredictability, inherently unstable, complex situations
- Features of modern crises
- Problems posed by social media during a crisis
- Standards and frameworks: PAS200
- Pre-crisis planning
- Acute phase and situational awareness
- Media management
- Decision-making during a crisis
- Consequence management and recovery strategies