Developing Purchasing Policies, Processes and SLAs
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Developing Purchasing Policies, Processes and SLAs Course
Introduction:
Purchasing policies, processes, and Service Level Agreements (SLAs) serve as guiding principles for purchasing professionals and their business partners, providing both functional and ethical direction. To ensure their effectiveness, these documents must align with the organization's strategic objectives and the broader business environment. Moreover, they should be written using a suitable language level and style.
In this course, we will demonstrate how to develop clear and concise purchasing policies, process flowcharts, and SLAs that meet the needs of a modern organization. We will also explore methods for measuring and analyzing performance against these processes and SLAs to drive continuous improvement.
Course Objectives:
By the end of this Developing Purchasing Policies, Processes and SLAs Course , you will be able to:
- Outline the strategic role of purchasing in the organization
- Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
- Formulate policies to effectively govern the organization’s purchasing activities
- Design cross functional processes and procedures that optimize effort, cost, time, output and controls
- Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
- Identify the requirements of cross-functional stakeholders
- Implement appropriate policies and procedures
- Select the appropriate sourcing routes for all types of purchase
- Minimize contractual disputes and uncontrolled spending.
- Create a balanced scorecard of Key Performance Indicators (KPIs)
- Measure performance against key performance measures and SLAs
- Draft clear, concise, actionable policies and procedures
Who Should Attend?
This Developing Purchasing Policies, Processes and SLAs Course is ideal for:
- Professionals working in Procurement, Purchasing or Buying
- Buyers in Public, military and government organizations
- Buyers working for private companies
- Managers of Purchasing sections
- Project personnel working with contractors
- Purchasing Managers in business, government and the military
Course Outlines:
Procurement Strategy in the Organization
- Role of Procurement in the organization
- Public and private procurement strategies
- Strategic Objectives
- Segmenting the procurement spend
- Best practices
- Alignment with stakeholders where do problems come from and are they avoidable?
Procurement Choices and Approaches
- Single/Sole or multiple suppliers
- Appropriate procurement routes – tenders, negotiations, sole source
- Managing low value spends
- Supplier Selection processes
- Supplier Development
- National/Local supplier preference
- Partnership and Alliance relationships
Policies and Procedures
- Ethics and Legal compliance
- National and International sourcing
- Electronic procurement options
- Blacklisting process
- Signing levels and approvals
- Commercial Risk Appetite
- Audit and inspection
- Process development
Developing KPIs and SLAs
- Purpose of KPIs
- The Balanced Scorecard
- Using KPIs for continual improvement
- Buying Services compared to buying goods
- Role of SLAs
- Typical contents of SLAs
- Measuring internal and external performance
Implementing Policies and Procedures
- Drafting clear policy statements
- Action words for clarity
- Allocating responsibility
- Writing clearly and well
- Accreditation of processes to International Standards
- Planning for implementation
- Personal Action plans