Effective Communication and Feedback Skills
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Effective Communication and Feedback Skills Course
Introduction:
Having effective communication skills is paramount to achieving success in the workplace. In this course, participants will acquire essential communication skills and strategies required for giving and receiving feedback in today's fast-paced work environment. The aim is to build confidence in effectively communicating feedback.
Confidently giving and receiving feedback is a crucial interpersonal skill for anyone working as part of a team, and it holds particular significance for those in leadership roles. Giving feedback plays a vital role in coaching and developing others, as well as maximizing team performance. Furthermore, effective feedback fosters accountability, respect, and can significantly improve workplace productivity.
During the Effective Communication and Feedback Skills training course, participants will delve into different types of feedback, understand the considerations that need to be taken before delivering feedback, and identify the necessary conditions for successful feedback that maintains ongoing and respectful relationships.
Participants will learn guidelines for planning and delivering effective feedback. They will have the opportunity to discuss real-life instances in the workplace where feedback would be valuable. The course provides ample opportunities to practice giving and receiving feedback, allowing participants to refine their skills in a supportive environment.
Additionally, participants will learn the fundamentals of receiving feedback, which will enhance their ability to graciously give and receive feedback. By understanding both sides of the feedback process, participants will be better equipped to navigate feedback conversations and foster a culture of continuous improvement.
By the end of the course, participants will have gained practical tools and techniques to enhance their communication skills and effectively provide feedback. This newfound proficiency will contribute to improved relationships, increased accountability, and a more productive workplace environment.
Course Objectives:
At the end of the, Effective Communication and Feedback Skills training course, you will be able to:
- Define effective communication, especially in the context of giving feedback
- Describe the intended objectives of effective feedback,
- Receive feedback gracefully
- Describe the differences, similarities, and overlap between feedback, coaching, confrontation, and courageous conversations,
- Prepare to give effective feedback,
- Plan to deliver any type of feedback in a positive and respectful manner,
- Prepare to deal with difficult, e.g., emotional, issues when giving feedback,
- State the difference and objectives of different types of feedback e.g., reinforcing, redirecting etc. and when to use one type versus another
Who Should Attend?
Effective Communication and Feedback Skills training course is for
- Managers, supervisors, team leaders, and anyone who strives for a low-stress and time-efficient work environment.
- Those wanting to learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback.
Course Outlines:
Introduction to the Course
- Participants are introduced to the course, review the course outline, review the formal course objectives, and set their personal objectives for the course.
Effective Communication
- Participants define the characteristics of effective communication and the role of effective communication in the context of giving feedback.
What is Feedback
- Lecture and discussion to define effective feedback – what feedback is and what feedback is not, the choices people have when giving and receiving feedback, and how feedback is related to delivering results as well as motivation and motivating others. Includes a discussion on how feedback differs from coaching, training, confrontation and courageous conversations.
The Feedback Model
- Lecture and discussion about the feed-back process and what makes feedback more effective, what can undermine giving effective feedback, together with the benefits of being able to give and receive feedback effectively. Includes a discussion about different types of feedback – e.g. reinforcing, redirecting, and the best approach to take according to the situation.
Feedback and Emotions
- Lecture and discussion about the role of emotions in both giving and receiving feedback, and how to manage emotions when giving and receiving feedback.
Language, Trust and Authenticity
- Lecture and discussion about how to choose the right language, tone, and words to use when giving feedback, and the role of trust, authenticity, and accountability in giving effective feedback.
Feedback and Communication Style
- Lecture and discussion about feedback and communication style – exploring how different personality styles both give and receive feedback, and how to identify different personality styles and adapting one’s approach to giving effective feedback.
Structure of Effective Feedback
- Drawing on past experiences, participants explore the development of a model for effective feedback, including intent and approach. Principles include:
- Constructive
- Focused on demonstrated actions or behavior, not attitude
- Future focused
- Goal oriented
- Involves two-way conversation
- Supportive
- Owned by the giver Participants use recent feedback
Preparing to Give Feedback
- Participants continue to build their feedback example by exploring the following topics:
- Picking the right topic
- The purpose of providing the feedback
- The desired results
- Picking the right time
- Making it visible to the person (clarity and detail)
- Asking questions to gain commitment
- Handing over ownership