EFQM: Road to Excellence
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EFQM: Road to Excellence Course
Introduction:
The European Foundation for Quality Management (EFQM) Excellence Model is a self-assessment framework that helps organizations measure their strengths and identify areas for improvement across all aspects of their operations. The model focuses on achieving excellence in providing services or products to customers, service users, or stakeholders.
Although originating in the private sector, the Excellence Model is also applicable to public and voluntary sector organizations. It is flexible and does not prescribe strict rules or standards; instead, it offers a comprehensive set of principles for effective organizational management. Each organization can tailor its use of the model to drive improvement and development, with control resting in the hands of those utilizing the methods rather than relying on external evaluators.
Course Objectives:
By the end of the EFQM: Road to Excellence Course you will be able to:
- Utilize self-assessment as an improvement tool.
- Build up a roadmap for their organization’s action plan.
- Prioritize improvement actions to ensure effective use of resources.
- Develop a plan to engage people within their organization to drive improvement efforts.
- Use tools and techniques to improve performance.
- Point out EFQM’s Levels of Excellence to determine own goals and aspirations.
- Distinguish the cultural aspects of Excellence to improve non-tangible strengths.
Who Should Attend?
EFQM: Road to Excellence Course Ideal for:
- Professionals, leaders, supervisors and all those who are involved in quality management implementation and improvement of organizational performance.
- Individuals who are leading or participating in the organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the program beneficial.
Course Outlines:
The Road Towards Excellence
- The Ingredients of Sustainable Improvement.
- Defining the Burning Platform.
- The Committed to Excellence (C2E) Journey.
- What is Excellence?
- Mapping Stakeholders and their Expectations.
The EFQM Excellence Model
- What is Driving Change?
- Fundamental Concepts, Criteria and RADAR.
- Phases of Excellence.
- The 5 Enablers of the Model.
- Conducting a Self-Assessment.
Prioritizing Opportunities to Improve
- Prioritizing the Output of Self-Assessment.
- Using Pareto Analysis.
- Improve versus Maintain versus Reduce.
- Assessing Impact versus Ease.
Managing Improvement Projects
- The Six Phases of a Project.
- Project Success Criteria.
- Using RADAR to Implement Improvements.
- Preparing for the Site Visit in C2E.
- The Role of Validator.
Putting the Model into Practice
- Using the Quick Check Tool.
- Creating Annual Action Plans.