Human Resources and Training

Employee Engagement and Retention

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Employee Engagement and Retention Course

Introduction:

Engaged employees play a crucial role in the success and sustainability of an organization. When employees are engaged, they are more inclined to remain with the company, resulting in reduced turnover and associated costs. Additionally, engaged employees develop a deep connection to the organization's mission and purpose, making them effective brand ambassadors. Through their commitment and dedication, they foster stronger relationships with customers, ultimately driving sales and improving profitability for the company. The positive impact of employee engagement extends across multiple facets of the organization, contributing to its overall growth and success.

Course Objectives:

By the end of the Employee engagement and Retention training course, delegates will:

Define the value of employee engagement to an organization and explain it
Know how to introduce and manage an effective employee relationship program
Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
Be able to deal with performance problems and modify the behavior of employees
Be able to influence the behavior of managers and team leaders
Be able to operate disciplinary procedures and grievance procedure
Know how to manage absence
Understand the role of an Employee Assistance program

Who Should Attend?

Employee engagement and Retention training course, is ideal for:

Managers who want to know the secrets of employee engagement,
Employee Relations Specialists
HR and Personnel Professionals
Line Managers
Supervisors and Team Leaders

Course Outlines:

The Core Role of Employee Relations

The Context
Change Management
Understanding the Rationale of ER
The Core Role of ER: Organizational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
The Distinction between the Role of ER and the Role of the Manager
The Impact on Policies and Procedures
The Psychological Contract

The ER Function in Practice

Communications
Team Briefing
Consultation
Discipline - Gross Misconduct
Discipline - Poor Performance
Appeals
Handling Sickness Absence

Grievances
Conducting the Grievance Interview
Management’s Right to Manage
Equal Opportunities
Discrimination
Equality and Diversity
Harassment and Bullying
Motivation

Managing Employee Performance and Engagement

The Performance Management Process
Motivation and Goal Theory
Giving Feedback and Coaching
Informal Participative Decision-making Programs
Job Enrichment
Self-Managed Work Teams
Quality Circles and Kaizen
Formal and Informal Consultation Programs
Employee Assistance Programs

Conflict Resolution - Documentation and Software

Getting the Best from People
Techniques for Resolving Conflict
Conflict Management Programs
The Ground Rules
Workplace Investigations
The Importance of Good Records – consider cloud-based software
Personal Development Planning

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