Giving and receiving constructive feedback

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Giving and receiving constructive feedback Course
Introduction:
The transition into a managerial role is often a thrilling yet daunting experience in one's career. It opens up new opportunities and challenges, but it also comes with the responsibility of overseeing the work of others. As a manager, providing feedback—both positive and negative—becomes a crucial aspect of your role.
Offering constructive feedback is not only essential for ensuring optimal performance but also for motivating and developing your staff. This becomes even more critical when addressing performance challenges within your team.
The Giving and Receiving Constructive Feedback Training course is specifically designed to equip managers with the necessary skills to deliver feedback in a constructive and effective manner. The course provides various feedback models and valuable tips on how to deliver feedback that fosters growth and improvement. By participating in this course, you will develop the skills needed to provide structured feedback that leads to lasting and impactful improvements.
Join us in this course to enhance your feedback-giving abilities. Through interactive sessions and practical exercises, participants will learn how to deliver feedback in a manner that is constructive, supportive, and promotes employee development. By the end of the course, you will have the tools and knowledge to provide feedback that empowers your team, maximizes their potential, and drives overall performance.
Don't miss this opportunity to hone your feedback-giving skills. Enroll in the Giving and Receiving Constructive Feedback Training course and become a manager who can effectively guide, motivate, and develop their team through skillful and impactful feedback.
Course Objectives:
By the end of this Giving and receiving constructive feedback training course, you will be able to:
- Understand the evidence behind giving effective feedback
- Improve knowledge, confidence, and skills on how to give effective feedback
- Use feedback models to give and receive feedback
- Relate feedback to the development of the individual
- Encourage confidence and motivation in the feedback process
- Provide negative feedback and ways to improve
- Set future goals and gain commitment
- Always finish on a positive - appreciate the good
Who Should Attend?
Giving and receiving constructive feedback Training course, is ideal for:
- Supervisors
- Team Leaders
- Managers
- Professionals who deliver feedback
- Professionals who receive feedback
- Anyone who instructs or supervises others
- Anyone who works in a team
- Anyone seeking to develop management skills
Course Outlines:
What is Constructive Feedback?
- Defining what makes feedback constructive
- Explain why feedback is essential
- Why feedback must be constructive if it is to make a lasting difference to performance
- How feedback can help managers and organizations.
Giving Constructive Feedback
- Preparing objective evidence
- Planning the encounter
- When and where to give feedback
- Keeping it simple and to the point
- Delivering the feedback so that it is clearly understood, acceptable and actionable
- Getting the balance right between positive and constructive feedback
- Motivating the recipient to learn and change.
Dealing with Emotion
- The skills required to cope with emotional reactions, theirs and yours
- Using behavioral evidence to maintain objectivity
- Managing body language and tone of voice
- Keeping calm and resolving the problem
- Developing empathy, trust and rapport.
Responding to Criticism
- Avoiding the ‘defend/attack spiral’
- Respecting their right to respond critically
- Active listening and sensitivity to the situation
- Asking the questions that help to clarify the situation
- Conveying ideas and information non-prescriptively
Giving Feedback to Difficult People
- Power and influence
- Dealing with hostility and aggression
- Managing conflict
- Staying on target to achieve required objectives
- The strategies for effective ‘win-win’ solutions
- Getting commitment to the solution or next step