Human Resources and Training
Implementing Best Practices in Multi-shift Operations
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Implementing Best Practices in Multi-shift Operations Course
Introduction:
Course Objectives:
By attending this multi-Shift operation, Best Practices course you will gain the knowledge and skills to:
- recognize and Appreciate the Issues Associated with 24/7 Shift Operation
- Procedures/techniques to deal with the problems
- Learn proven Best Practices in 24-hour shift management
- Create seamless inter shift communications
- Ensure best practice at shift handover
- Improve process reliability and plant capacity utilization
- Training and developing the shift team
- Dealing with the needs of shift team members
- Understand the pros and cons of various shift systems
- Understand the body clock, fatigue and fatigue countermeasures
- Implement Kaizen (continuous improvement) around-the-clock
- Review the operator interfaces (DCS, instrumentation) and learn how to avoid potential issues
- Use extensive, high-profile case studies to learn from incidents at other plants
- Create an Action Plan for continuous improvement back at work
- Efficient management of multi-shift operations
- How to make different shifts for the workmen
- Analyzing the performance and exploring different shift schedules
- Analyzing and creating an action plan
Who Should Attend?
Multi-Shift Operations, Best Practices Training course is ideal for :
- Operational Managers
- Shift Supervisors and Shift Team Leaders
- Personnel Interested in Quality and Quality Assurance
- Maintenance and Engineering Personnel
- Training & Development Personnel
- Personnel from Logistics or Network Support Teams
- HR Personnel and Those Involved in Staff Health and Welfare at Any Level
Course Outlines:
Understanding the issues associated with shift working
- Shift Working Self-Assessment - How does your operation measure up?
- Communication
- Continuity of operation and Consistency of approach
- Benchmarking against world-class operations
- Shift-to-shift handover
- Fatigue and its consequences and other People issues
Effective Communications, Effective Shift Handover & Continuity of Operation
- Deliver effective management communication to all shifts
- Improve shift leader-team communications
- Develop effective interfaces across shifts
- Best practices for effective shift handover and Start of shift meetings
- Teamwork
- Effective standard operating procedures
- Training and developing Shift Teams
Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
- Evolution of the role of supervisor
- Training and developing effective supervisors
- Benchmarking performance of supervisors
- Understanding CI
- Workplace organization, 5S and TPS
- Management visibility/GEMBA
Dealing with Fatigue, Pros and Cons of Different Shift Systems
- The body clock and circadian rhythms
- Causes of fatigue & Fatigue Countermeasures
- Ergonomics
- History of shift working
- Alternative Shift Schedules
- Analysis of delegates' shift schedules and issues
Dealing with People Issues on Shift
- Managing performance
- Dealing with poor performance
- Improving Motivation and Counseling
- Discipline
- Consistency of approach