Improving and Measuring Your Procurement Performance
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Improving and Measuring Your Procurement Performance Course
Introduction:
In today's globalized and digitalized business landscape, organizations often rely on suppliers located across the world, with communication primarily facilitated through technology. To maximize supplier performance and foster continuous improvement within your organization, it is crucial to establish a robust system for measurement and management.
Our comprehensive and interactive course is specifically designed to provide you with the knowledge and skills necessary to optimize supplier performance and drive continuous improvement. By delving into the intricacies of supplier management, this course equips you with the tools to effectively engage with suppliers and extract the best possible outcomes.
Throughout the course, we explore the key aspects of supplier performance measurement and management in detail. Topics covered include establishing performance metrics, conducting supplier evaluations, implementing performance improvement strategies, and fostering collaborative relationships. By understanding and implementing these practices, you will be able to systematically assess and enhance supplier performance in your organization.
Moreover, this course recognizes the importance of technology-enabled communication in supplier management. It addresses the challenges and opportunities presented by the digital age, offering insights into leveraging technology to facilitate effective collaboration with suppliers across the globe.
Join us in this transformative course and unlock the potential of supplier performance management. By developing a comprehensive understanding of measurement techniques and management strategies, you will be equipped to optimize supplier relationships, drive continuous improvement, and achieve operational excellence in your organization.
Course Objectives:
By the end of this training course, participants will be able to:
- Adopt a strategic approach to managing your suppliers and understand how world-class organizations manage and measure their suppliers' performance, including the challenges they face
- Critically evaluate your current supplier management process and identify areas of improvement
- Segment suppliers to develop a clear understanding of which suppliers need to be measured and managed
- Identify and develop appropriate performance indicators and use technology to measure your suppliers' performance
- Develop strategies to reinforce positive working behaviors and prevent poor supplier performance and contract management
Who Should Attend?
Directors, managers and staff who are responsible for managing suppliers. This will include:
- Staff in procurement, operations and finance
- Those responsible for managing external service providers in areas such as logistics, IT, facilities management and distribution
- Managers and staff who are responsible for suppliers who provide outsourced services
Course Outlines:
The Root Cause of Failure
- A leading consultancy survey of supplier performance
- Root cause analysis of failure
- Remedies and key lessons
Approaches for Finding the Best Supplier
- The criterion-based approach
- The "prospectus" tool
- Fool-proofing supplier selection
Best Practice Processes, Tools and Techniques
- Parallels between managing your own organization and managing suppliers
- Innovative ideas that are rooted in common sense
- Disciplines, tools and methodologies which guarantee success
How World-Class Organizations Manage their Suppliers
- Managing the "extended enterprise"
- Leading examples from manufacturing, financial services and the public sector
- A case study for course participants to analyze
Practical Approaches to Creating Leverage
- The four pillars on which supplier management should be based
- Alternative forms of power
- Supplementing contractual leverage
Working without Leverage
- Using relationships as a power substitute
- Basing a relationship on something other than a contract
- Rights, remedies and substitutes for leverage