Interpersonal and Communication Skills
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Interpersonal and Communication Skills Course
Introduction:
Effective communication among team members is vital for organizational success. It involves utilizing various means and channels to interact with others. Each interaction presents an opportunity to achieve specific objectives and shape how we are perceived. Mastering the art of communication is a powerful skill that can drive personal and organizational achievements.
The Interpersonal and Communication Skills training course is designed to equip you with the necessary skills to communicate purposefully, understand your audience, and deliver your message with clarity for maximum impact and desired outcomes. Creating an environment conducive to open discussion and ongoing dialogue is essential for effective communication.
The course focuses on developing skills and strategies for successful communication in the modern business environment. It begins by exploring the fundamentals of effective business communication, including the use of appropriate language and tone. You will learn how to plan your communication effectively, enhance your face-to-face communication abilities, and acquire techniques for impactful phone conversations. Additionally, the course emphasizes the importance of active listening skills, a crucial component of effective communication.
By participating in this training course, you will gain practical insights and tools to enhance your communication capabilities. You will learn how to adapt your communication style to different situations and audiences, ensuring your messages are understood and well-received. The course will also provide opportunities for practice and feedback, allowing you to refine your skills in a supportive environment.
Whether you aim to excel in personal or professional communication, the Interpersonal and Communication Skills training course will empower you to establish meaningful connections, foster collaboration, and achieve desired outcomes. By developing effective communication strategies, you will enhance your overall effectiveness and contribute to a positive and productive work environment.
Course Objectives:
By the end of the interpersonal and communication skills course, participants will be able to:
- Understand the principles of communication and interpersonal skills
- Learn strategies for communicating your message clearly
- Apply the skills necessary to communicate in an effective manner
- Demonstrate their ability to communicate across cultures
- Acquire the skills necessary for communicating in an effective manner.
- Improve their ability to communicate across cultures.
- Employ techniques for listening actively and empathically.
- Communicate in an assertive manner.
- Manage interpersonal conflict.
- Handle feedback and criticism constructively.
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Who Should Attend?
The interpersonal and Communication Skills training course is ideal for :
- Employees, supervisors, managers
- Team Leaders - prospective, new or experienced
- Supervisors
- Others seeking to improve their communication skills both on and off the job.
Course Outlines:
Effective Communication
- Introduction to Communication
- Elements of Effective Communication
- Qualities of Effective Communicators
- The Communication Process
- Communication Beyond Words
- Sources of Miscommunication: Barriers
- Overcoming Communication Barriers
Communication Across Cultures
- Improving Cross-Cultural Communication: Guidelines
- Managing Perceptions and Biases
- Understanding Communication Styles
- The Cross-Cultural Communication Skill Set
- Communicating within Multi-Cultural Teams
- Universal Laws of Persuasion: Process
Interpersonal skills
- Building effortless rapport with colleagues
- Working with the boss
- Giving and receiving feedback
- Dealing with emotions
- Building trust with people
Assertiveness
- What is assertiveness and what it is not!
- The different behavioral styles
- Self-confidence and self-esteem
- Negotiating a win-win situation
Communication Behavior and Conflict Management
- Passive, Aggressive and Assertive Behavior
- Verbal and Non-Verbal Elements of Communication
- Understanding Conflict: Sources
- Conflict Management Styles
- Mastering Conflict Management Skills
- Learning to Say No
Barriers to effective communication
- Types of physical interference affecting communication
- Positive and negative organizational climates
- Overcoming the barriers to communication
Improving communication
- Understanding I’m ok, you’re ok life scripts
- Improving organizational communication
- Promoting better relationships
- Communication between managers and employees
Constructive Feedback and Criticism
- The Value of Feedback
- Positive and Negative Feedback
- Giving Constructive Criticism
- Dealing with Negative Criticism