Introduction to Lean Six Sigma
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Introduction to Lean Six Sigma Course
Introduction:
Lean Six Sigma is a business approach that aims to continuously improve processes by eliminating waste and reducing variation. The "Lean" component focuses on maximizing customer value and minimizing waste, while "Six Sigma" involves reducing process and product variation through defined projects.
By adopting Lean Six Sigma, organizations can reduce costs, increase productivity, and enhance customer satisfaction. The approach begins with understanding value from the customer's perspective, eliminating anything that does not add value (waste), and addressing any variation that deviates from the target or ideal state. Lean Six Sigma combines efficiency (Six Sigma) and effectiveness (Lean) to create a robust improvement environment that aligns with customer needs. It is a holistic approach to continual improvement.
Course Objectives:
Upon completion of this Introduction to Lean Six Sigma course, participants should be able to:
- Understand the scope and breadth of a Lean Six Sigma initiative.
- Gain an understanding of what waste is and how to identify it so that it can be reduced.
- Become aware of variation and techniques to reduce it.
- Become familiar with the DMAIC team project model.
- Be aware of the infrastructure needed to support a Lean Six Sigma effort
- Comprehend the critical elements of the Six Sigma approach
- Recognize how poor quality harms business in a service environment
- Identify the new roles and responsibilities employees play in this approach
- Identify those processes that need improvement
Who Should Attend?
Introduction to Lean Six Sigma training course is of interest to:
- All those working in improving their organizations. In particular, to executives, managers, and improvement team leaders and members, seeking to learn how to implement business improvement through Lean-Six Sigma concepts and processes.
Course Outlines:
What is Lean Six Sigma
- Lean Six Sigma Philosophy
- Lean Six Sigma Methodologies
- Quality defined: types and relationships
- Quality issues in the Service Sector
- The Cost of Poor Quality in Services
- Quality Organization, Culture and Roles
Improvement Methodologies
- Value Stream Mapping
- Elimination of Waste
- The 5S's
- The DMAIC Project Cycle
- Lean Manufacturing philosophy: the "5 S"
- The Seven Basic Quality Tools
- Value Stream and State Maps: Improvement Id.
- Case example of Lean in Service Sector
- Phase by Phase implementation & tools
- The House of Quality: QFD
Supporting Infrastructure
- Components in the Supporting Infrastructure:
- Leadership team
- Champions
- Black Belts
- Green Belts
- Project Teams
- Subject Matter Experts
- DMAIC Project Management
Application and Outcomes
- Lean Six Sigma in:
- Manufacturing
- The "Office"
- Order Entry
- Warehousing and Distribution
- Combining Lean-Six Sigma
- Advantages of Combining Lean-Six Sigma
- Basic statistics used in Lean-Six Sigma
- Quality Process: Analyze, Improve and Control
Case Studies and Simulations.
- Where Lean meets Six Sigma: concepts
- Case Study: Lean-Six Sigma; a fusion
- Case examples of Lean-Six Sigma in Service
- Simulation of data analysis in Lean-Six Sigma
- Simulation of Lean-Six Sigma implementation