Management Information Systems (MIS)
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Management Information Systems (MIS) Course
Introduction:
Digitizing an enterprise is a fundamental approach to addressing business challenges with efficient and effective solutions. At the heart of this approach is systems thinking, which views an enterprise as an integrated set of elements working towards specific objectives. It's important to distinguish between a digitized enterprise and a digital enterprise. A digitized enterprise extensively employs digital processes to solve business problems, while a digital enterprise operates primarily through web-based platforms. Systems thinking, a long-standing concept, plays a pivotal role in understanding business dynamics. By defining boundaries and exploring the relationships between components, systems thinking illuminates the interconnectedness within a business. When combined with feedback mechanisms, it enables businesses to dynamically adapt to changes in their environment.
Course Objectives:
The approach towards management information systems (MIS) has evolved over time. MIS started with the view that groups of actions and their related enablers (documents, skills, procedures, policies) could be linked together and be semi-automated by computers. Today, MIS encompasses the view of the entire enterprise as a collection of interacting automated and manual information systems.
Who Should Attend?
This course is designed for business managers and directors, business analysts, IT heads and directors, process analysts, systems analysts, supervisors, business systems teams, and managers who want to know how to adapt to today’s changing business environment.
Course Outlines:
MIS Today
- A short history of MIS
- The role of the MIS as systems
- What is a digital enterprise?
- Business as a system
- Business as a group of related systems
- Issues in becoming a digital enterprise
Systems Thinking and Doing
- What is a system?
- Simple systems
- Complicated systems – the information system
- Complex – adaptive systems – the business
- Solving problems with systems
Types of Systems
- The five model view of the business
- Operational – business functions and processes
- Performance – reporting and analytical
- Knowledge – case-based, expert, GIS
- Business environment, intelligence, competitive and business
- Product and marketing – CRM, data mining
Business Analysis – What Should The System Do?
- Identifying needs
- Articulating needs
- Ranking needs
- Defining solutions
- Assessing value and impact
- Computer systems analysis
Enterprise Analysis – The Business Structure
- The business component idea
- Identifying the business components (functions, decisions, organizations, etc.)
- Documenting the business architecture
- Using the architecture
- Analytics for architectures
Articulating Requirements for Business Systems
- What goes into the requirements?
- Different types of system requirements (functional, BI, reporting, expert, etc.)
- A methodology for requirements
- A format for documentation
- Developing business requirements
Developing information systems requirements Types of Operational Systems
- Transactional / real-time systems
- Process
- Workflow
- Case management
- Fully automated e-flows
- Integrated systems (ERP, SCM, CRM)
- Rogue or hidden systems
Business Performance and Reporting Systems
- Defining the purpose of the system
- Simple reporting
- Business intelligence
- Performance management
- Passive and active dashboards
Assessing Information System Viability
- System portfolios
- Portfolio management
- Business system assessment
- Types of feasibility analysis
- Operational feasibility
- Technical feasibility
- Schedule feasibility
- Economic feasibility
- Functional adequacy
- Technical adequacy
- The assessment grid
Methods of Delivering Solutions
- The system is a solution – what is the problem?
- Build internally or externally – outsource the construction
- Choosing packages – a selection approach
- Process outsourcing
- Knowledge outsourcing
- End-user computing
- Cloud Computing and hosted delivery
Delivering Systems – The Rol