Managing Employee Performance, Behavior and Attitudes
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Managing Employee Performance, Behavior and Attitudes Course
Introduction:
Continuous performance management enables managers to recognize instances where employees exceed expectations. It facilitates the monitoring of progress towards goals and personal development, empowering managers to make well-informed decisions regarding additional compensation, such as salary increases or bonuses. The presence of meaningful reward systems holds immense significance in fostering employee happiness.
Course Objectives:
At the end of this Managing Employee Performance, Behavior and Attitudes Training, the participants will be able to:
- Understand the human behavior and how the attitude affects behavior and motivation
- Manage employee performance
- Learn how to be more effective as a manager or supervisor
- Identify & list the key competencies of Emotional Intelligence
- Illustrate examples of performance decline and the appropriate interventions
- Differentiate between talent management & succession planning
- Develop a clearer picture of their attitudes and behavior, and t
- Improve their skills in practical performance management – such as appraisal, discipline and grievance
- Formulate a business case for appropriate performance appraisal
- Evaluate the basics of group dynamics
Who Should Attend?
Managing Employee Performance, Behavior and Attitudes Training Course is ideal for:
- All Leaders and Managers
- All HR and Learning and Development professionals
- Engineers, Project Managers, Technical Leads and Financial Professionals transiting into a people management or leadership role
- Those who are new to managing people and are looking for an insight into human behavior
- Anyone recently promoted into a people management or leadership role
Course Outlines:
Performance and the Individual:
- Psychological profiles - Understanding human psychology
- How competency frameworks support performance management
- Human behavior survey
- Understanding yourself
- The Johari window
- How are attitudes formed?
- Your personality style explored
- Emotional Intelligence (EI)
Performance Improvement Planning (PIP)
- Introduction to PIP
- Understanding performance decline
- Factors affecting work performance
- Work performance interviewing
- Communication skills for performance improvement
- Managing good performance – behavioral reinforcement theory
Driving Performance through Talent Management
- Talent management – explored
- Employee Resourcing in Context
- Introducing basics of manpower planning
- Flexibility and introducing the ‘flexible firm’
- Differentiating succession management & talent management
- Nationalization & Talent Management
How to make a Performance Appraisal System Work
- The principles of effective performance appraisal
- Why performance appraisal matters
- Performance management in a multi-cultural setting
- Common reasons for failure and mistakes made
- How to deal with common mistakes and minimize failure
- How to structure an appraisal meeting - a step-by-step outline
Understanding Others
- Behavior styles – passive, aggressive, passive-aggressive & assertive
- Giving feedback with Emotional Intelligence (EI)
- Providing appropriate career-path planning - supporting development
- The psychology of the group
- An introduction to group dynamics
- Personal Action Planning