Sales and Marketing
Marketing for Better Results Training
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Marketing for Better Results Training Course
Introduction:
A well-designed performance management process includes various techniques such as setting objectives, monitoring performance, providing feedback, coaching, training, development, rewarding, and conducting appraisals. This program will showcase how these techniques connect to the HR and line manager's roles. It offers both theoretical knowledge and practical application through daily skills workshops.
- How to design and introduce an effective performance management scheme
- The skills that managers, supervisors, and team leaders need to be effective in performance management
- Making performance appraisal work in a multi-cultural environment
- Managing and improving poor performance
- Maintaining good performance – the psychology of positive reinforcement
- Advanced performance management
Course Objectives:
By the end of this program participants will be able to:
- Understand performance management in a multi-cultural environment
- Describe the purposes of performance management, from an organizational point of view
- Describe the purposes of performance management from an individual's point of view
- Demonstrate the skills involved in each of the four steps of performance management
- Describe best practice in assisting with employee work-performance problems
- Make the links between performance management and corporate strategy
Who Should Attend?
- All Line Managers
- Team Leaders
- Supervisors who are or will be responsible for the use and application of performance management and appraisal techniques
- HR; ER or Personnel Staff
- Training Officers
Course Outlines:
Introduction to Performance Management
- Introduction – The context for performance management
- The case for performance management
- The principles of effective performance management
- What makes people try hard?
- The role of HR within performance management
- The role of Managers, Supervisors and Team Leaders within performance management
- The use of competencies in Performance Management
- Addressing the performance gap
Starting Well: Objectives and Feedback
- Introducing the principles to your team
- The importance of agreeing on objectives
- Quantitative and Qualitative objectives
- SMART Objectives
- Providing feedback
- Positive reinforcement
- Developmental feedback
- Distinctions Feedback and Criticism
Relationships and Coaching
- The Ask/Tell Matrix
- Empowerment in practice
- The eight steps of an effective coaching session
- Case studies
- Handling disciplinary issues
- Dealing with complaints
- Handling absenteeism and sickness problems
- The key ways of improving attendance
Finishing Well: Making Appraisal a Motivating Experience
- The purpose of Performance Appraisal
- Monthly/Quarterly/Annual Reviews
- The practical issues
- Agreeing with the evaluation
- Forced Ranking and Expected Distribution
- The links to reward
- Merit pay
- Personal Development
Advanced Performance Management
- 360 degree feedback
- Emotional Intelligence
- Integrated strategic performance management,
- Internal and external reporting frameworks,
- Balanced scorecard techniques,
- Links into strategic advantage
- Course summary
- Personal Development Planning