Operations Management and Development Training

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Operations Management and Development Training Course
Introduction:
Operations management and development involve the strategic planning, organization, supervision, and continuous improvement of processes to drive higher profitability. Any adjustments made to daily operations must align with the company's strategic goals, necessitating thorough analysis and measurement of existing processes.
This comprehensive 10-day course on Operations Management and Development is an excellent opportunity for individuals seeking to expand their knowledge in this field and enhance their career prospects. The course offers a holistic introduction to operations management, with each module focusing on specific areas to provide in-depth information and practical insights.
Covering a wide range of specific technical operations details and general management principles, the course aims to equip participants with a broad and comprehensive understanding of the field. By the end of the course, you will have the knowledge and skills necessary to excel in the profession and make a significant impact in operations management.
Course Objectives:
At the end of the Operations Management and Development Training Course, participants will know about:
- Define ‘operations and ‘operations management’
- Identify the roles and responsibilities of operations managers in different organizational contexts
- Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organization
- identify operational and administrative processes
- Describe the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.
- Some of the ideas of quality management and how they can be used to facilitate improvement
- How operations managers can reduce the risk of things going wrong and how they can recover when they do
- How managers can project manage (among other things) improvement activities to organize the changes that improvement inevitably requires.
Who Should Attend?
This course is ideal for:
- Chief operations officers
- Operations directors and managers
- Heads of departments
- Operations executives, officers and staff
- Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.
Course Outlines:
An Introduction to Successful Operations Management and development
- A broad definition of operations management, including its purpose and its key principles
- What successful operations management looks like
- A brief history of operations management
- The key skills, experience and personal attributes that you need to be an Operations Manage
Operations Improvement
- The importance of improvement in operations management
- Key elements of operations improvement
- Broad approaches to improvement
- Improvement techniques
- Managing the improvement process
Supply Chain Management: Purchasing and Inventory
- Definitions of logistics and supply chain management
- Purchasing within SCM - why it is important
- Purchasing within SCM - steps in the process and how to find suppliers
- Purchasing within SCM - documents in the process and when things go wrong
Supply Chain Management: Product Development and Production
- How to identify your target market
- Conducting primary and secondary market research and different methods that you can use
- Key stages of the product development process
- The production and scheduling process and different types of production, including job, batch and flow production
Supply Chain Management: Product Distribution and Marketing
- Defining product distribution and different distribution channels
- Key individuals and parties involved in the distribution process
- Things to consider in the packaging and presentation of your product
- Deciding on delivery options for customers
Finance and Managing Costs
- The importance of finance and cost management to the field of operations management
- Some key financial terminology and documents
- The importance of and how to compile budgets, balance sheets and asset registers
- What depreciation is and some common ways in which to calculate it
Working with Employees, Contractors and Other Workers
- An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
- Managing employed staff, including contractual clauses and statutory entitlements
- Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
- Common clauses within contracts for services
An Introduction to Project Management
- What project management is and how it can relate to your role as an operations Manager
- The five key phases of project management
- Examples of operations management projects, or common projects types that you may be involved in
- What SMART objectives are and how to write them
More Project Methodologies in Operations Management
- A definition of Six Sigma and its main principles
- Different tools and methodologies that you can use within the Six Sigma process
- Some strengths and potential weaknesses of the approach
- How to maximize the value of Six Sigma
Maintaining Quality in Operations Management
- Ways to ensure quality in the design and productions phases
- The important of quality assurance and quality control, including testing
- Features of the ISO 9000 standards for quality
- Types of quality defects and how to deal with them
Socially and Environmentally Responsible Operations Management