Performance Management for Logistics, Warehousing and Purchasing Professionals
Select Other "city & date"
Performance Management for Logistics, Warehousing and Purchasing Professionals Course
Introduction:
While individuals may possess technical competence in logistics, warehousing, and supply chain operations, achieving world-class performance requires additional skill sets. A benchmark report highlights the direct impact of poor management on lost working days per employee each year. The report identifies several contributing factors, including insufficient planning and control, inadequate supervision, low morale, inadequate people development, and ineffective communication. To maximize productivity and success, addressing these factors is crucial.
Course Objectives:
Following completion of this unit, you will know how to:
- Make performance improvements
- Select and maintain effective people relationships
- Develop a framework for continual improvement
- Appreciate best in class practices
- Understand the role of leadership in the company operations and activities
- Identify and understand key performance indicators
- Succeed in improving operations by having an ability to get things done better, with staff and people
Competencies Emphasized
- Analyzing
- Appraising
- Evaluating
- Communicating
- Motivating
- Leading
- Managing
- Improving
Who Should Attend?
- Those want to be more skillful and lead / manage people more effectively
- Those who want to refresh and review their existing knowledge
Course Outlines:
Leadership and Performance Management
- Definitions
- The linking and connected activities
- Appreciating different styles and approaches
- Getting the balance right
- Leadership style questionnaire and self-analysis
Defining Performance Management
- What it is and what it is not
- Why it is needed
- Being consistent in management style
Motivating People To Perform
- Work performance
- Objectives/goals and standards/targets
- Authority and responsibility
Motivating
- Behavior styles of people
- The links between attitudes and behavior
- Assertive and aggressive behavior
- Exploring what motivates people
- Understanding why people come to work
- Theories of motivation
- Practical applications of motivation
- Motivation exercise and self-analysis
Understanding Individual and Team Roles
- Benefits of appraisals
- What managers want from appraisals
- What individuals want from appraisals
- Handling and conducting appraisal interviews
Supervising People
- Differences with people in groups and as individuals
- Building on strengths and managing weaknesses
- Team development, forming, and building
- Team working, roles, responsibility, and relationships
- Characteristic’s of performing teams
- Team role exercise and self-analysis
Leadership By Communicating
- Problems with communication
- Verbal and non-verbal communication
- Body language, words, voice tone impacts
- Difference between understanding and agreeing on
- Handling diverse viewpoints
- Improving communications and best practice
- Communication exercise and self-analysis
Handling Performance Problems To Get The Best From People
- Defining unacceptable performance, competence, or commitment
- Defining unacceptable attendance and relationships/behavior
- Deciding whether to counsel, coach or discipline
- The model approach to handle typical problems
- Interview preparations
- Spending time on prevention
- Recognizing the improvement/punishment balance
How to continually get the best from people
- Using standards