Performance Measurement in Public Sector
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Performance Measurement in Public Sector Course
Introduction:
In an effort to promote transparency, incentivize performance, and enhance accountability, many public and professional organizations have implemented performance measurement systems. However, these systems often generate unintended consequences and perverse effects.
The Performance Measurement in Public Sector Training Course is designed to provide participants with a comprehensive understanding of performance management and the appropriate implementation of performance measurement systems. Recognizing that performance management varies across organizations due to factors such as workforce characteristics, organizational dynamics, and goals, this course offers valuable insights applicable to diverse contexts.
Throughout the training, participants will acquire the knowledge and skills necessary to effectively measure and improve the performance of their departments, units, and organizations. The course emphasizes the use of quality improvement tools to drive performance enhancements.
By attending this training course, individuals will gain a deeper understanding of performance management principles and techniques. They will learn how to select and implement performance measurement systems that align with organizational objectives. Additionally, participants will explore strategies for utilizing quality improvement tools to drive continuous performance enhancements.
The Performance Measurement in Public Sector Training Course equips participants with the tools and knowledge to navigate the complexities of performance management in the public sector. By effectively measuring and improving performance, organizations can strive for greater transparency, accountability, and overall success. This course serves as a valuable resource for individuals seeking to enhance performance measurement practices and drive positive change within their organizations.
Course Objectives:
By the end of this Performance Measurement in Public Sector Training Course , participants will be able to:
- Secure buy-in from all stakeholders for using performance management in the Public Sector
- Overcome resistance to performance measurement transparency and reporting requirements
- Integrate performance management initiatives into other ongoing management improvement efforts
- Lead cultural change within the public sector to achieve improved results
- Utilize performance measures with proven techniques of evidence-based analysis, performance measurements, reporting and benchmarking
- Devise and lead performance improvement teams – working across program silos to obtain effective results across the organization
- Make direct connections between Performance Management and Organizational Goals
- Demonstrate Best Practices in Addressing and resolving Work-performance related Problems
Who Should Attend?
Performance Measurement in Public Sector Training Course, is ideal for:
- Individuals who will lead or play a key execution role in performance improvement initiatives in their public sector organization
- Public Sector Managers and Team Leaders
- Supervisors responsible for the use and application of performance management and appraisal techniques within the Public Sector
- Performance Management Officers
- Human Resource Directors
- Employee Relations Managers
Course Outlines:
Assessing the Starting Point: The Public Sector Performance Management Maturity Scale
- Performance Management defined as an Enabling Movement
- Performance Management Best Practices in Public Sector and Non-profit Organizations
- Conducting a Comprehensive Assessment of Your Government Organization’s Current Use of Performance Management Concepts
- Key Principles of Effective Performance Management for Profits, Non-Profits and Hybrid Organizations
- Customizing the Performance Management Approach via the PPC Model to Build the Required Capacities
Defining the Scope of the Performance Management Initiative
- Identify Performance Improvement Opportunities and Align to Internal Leadership Policy Goals
- Project Management Fundamentals for Performance Improvement Initiatives
- Identifying and Developing Your Performance Improvement Team – Policy, Planning and Implementation Leaders
- Gaining Top Down, Internal and External Stakeholder Buy-in
- Identify Alignment Opportunities between Performance Management and Legislative and Administration Priorities
- Designing Goals and Objectives linked to The High-Performance Organization
- Developing the 4 Step Implementation Model – Diagnostic, Design, Implement and Review
Performance Management Strategy Development
- Diagnostic
- Assessment of Primary Activities, Deliverables, Customer Focus
- Designing the ‘As is’ to the ‘Should be’
- Pre and Post Measurements
- The End in Mind – The High-Performance Organization
- Design
- Organizational Goals Enabled with the Balanced Scorecard
- Competitive Benchmarks for Performance Comparisons and Important Developments
- Performance Management Enabled via KPIs
- Best Practice Objectives and Key Results (OKRs) for Public Sector Organizations
- Implement
- Project Management Principles – Launch, Timelines, Phases, Milestones, Quick Wins and Pilots
- Effectively Cascading Strategic KPIs – Goal, Division and Task KPIs
- Designing an Effective Communication Strategy
- Measure
- Post Project Reviews
- Enhancement and Modifications
- What Next?
Driving the Achievement of Performance Goals
- The Purpose of Employee Reviews as a Vehicle to Drive Performance at All Levels
- Performance Reviews: Facilitating a Process for Analyzing and Using Performance Information Internally to Drive Improvements
- Performance Analysis - Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.
- Addressing the Performance Gap via Proven Approaches for Optimal Organizational Results
- Managing Performance Problems – Key Activities
- Improving Motivation and Engagement at Work
- Performance Evaluation and the Link to Rewards
Sustainability of Performance
- Action Planning for Sustainability of The High-Performance Organization
- Sustainability via Feedback Models - Constructive and Developmental Feedback
- Coaching and Mentoring for Performance
- Seminar: Review and Summary
- Close of Program and Final Evaluation