Pioneer Skills for the HR Professionals
Schedule & Fees
Start Date:
12 Aug 2024
End Date:
16 Aug 2024
Venue:
Istanbul
Fees:
4900€
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Pioneer Skills for the HR Professionals Course
Introduction:
Course Objectives:
By the end of Pioneer Skills for the HR Professionals Course, participants will be able to:
- Performance management, reward, and remuneration
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Distinguish between various types of organizational structures and develop structures using Microsoft visio
- Describe the core functions of HR systems and determine business requirements for their organization’s HR system
- Develop HR reports using different types of graphs and templates
- Select legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
- Develop sample HR reports
- Increase the basic skills of conflict resolution
- Training on techniques for handling HR related situations
- Understanding the importance of customer service in HR
Who Should Attend?
This Pioneer Skills for the HR Professionals Course is ideal for:
- Professionals or Supervisors acquiring responsibility for the HR or Personnel Function.
- HR or Personnel Generalists.
- Specialists returning to, or moving to, a Generalist Role.
- Established HR Professionals wishing to obtain new ideas.
- Newly appointed HR professionals.
- Professionals or Supervisors or Team Leaders who wish to improve their knowledge of professional HR
Course Outlines:
Introduction to Human Resource
- Methodology of communication in HR
- Relation of listening and empathy
- Concept of “STAR and FACT” techniques
- Concept of “Probing and Leading” techniques
- Understanding the fundamentals of public speaking
Departments in Human Resource
- Understanding the client centric HR department
- Importance of customer service in HR
- Understanding the concept of “Internal vs External” customer
- Developing a mentality of customer service in HR
Preparing HR Reports
- Introduction on Business writing
- Preparing HR reports
- Identifying and correcting mistakes while writing HR reports
- Explanation with examples of certain HR reports
Resolution of Conflict
- Methodology of conflict
- Influencing skills for resolving conflict
- Understanding the concept of TKI conflict model “Thomas-Kilmann Conflict Model”
The Way Forward
- Understanding Motivation and Avoiding a Simplistic Approach
- Where Pay and Reward Fit with Motivation
- The Messages for Leaders
- Evolution of HR from Tactical to Strategic
- Employee Relationship Management
- The Personal Skills needed for the New Roles
- Influencing Skills
- Managing Conflict
- Assertiveness