Procurement of FM services Training
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Procurement of FM services Training Course
Introduction:
This course provides guidance to buyers and FM service managers in developing a procurement strategy that aligns with business needs and achieves the best value solution. Participants will learn how to determine the appropriate procurement strategy by analyzing current services, understanding service requirements, and establishing the true cost of service delivery. The course covers structuring and specifying service contracts effectively, setting meaningful service levels for performance measurement, and controlling costs. Additionally, participants will gain insights into bidder selection, managing a clear tender process, and employing winning negotiation techniques. The course explores the interrelationship between procurement and service delivery, as well as the criteria for successful mobilization and day-to-day management.
Course Objectives:
Successful procurement of FM services course will improve the participants’ commercial awareness and enable them to:
- Determine appropriate contract strategies.
- Recognize opportunities for service level improvements and cost savings.
- Comprehend service contracts.
- Manage the tender process.
- Start contracted service provision effectively.
- Manage contracts and resolve disputes.
Who Should Attend?
Successful procurement of FM services course is intended for all those involved in the procurement of FM services, whether in the public or the private sectors, including:
- FM managers and staff
- Procurement managers and staff
- Contract managers and staff
Course Outlines:
The Procurement Process
- Setting procurement outcomes.
- Who should be involved.
- Reviewing current service provision.
- Service profiling.
- Current cost and future budget.
- Impact of business objectives.
Contract Strategy
- Determining a contract strategy.
- Driving out unnecessary costs.
- Setting expectations.
- Culture and constraints.
- Planning and control.
- Contractual relationship style (partnering, alliance, etc).
Comprehending Service Contracts
- Contract document structure.
- Terms and conditions.
- What type of specification?
- Pitfalls of supplier contracts.
- How to draft service specifications.
- How to structure pricing schedules.
The tender process
- How to control the process.
- Deadlines and responsibilities.
- Getting the best from bidders.
- Structured evaluation methods.
- Understanding the price!
- Running an effective tender board.
- Interviewing and negotiation techniques.
- Completing the deal efficiently and effectively.
Mobilization
- Resourcing (client, contractor).
- Communication issues.
- Establishing working relationships.
- Interpreting the contract.
- Setting KPIs.
- Meetings and documentation.
- Anticipating and resolving common problems.
Contract management
- How to focus on strategic management.
- Driving innovation.
- Managing performance and costs.
- Measurement made easy.
- Dispute management.
- Reviews, development, extensions and re-tendering.
- Useful tips on managing specific services.