Quality Management System and ISO 9001:2015
Select Other "city & date"
Quality Management System and ISO 9001:2015 Course
Introduction:
Implementing an internationally recognized Quality Management System (QMS) has numerous benefits, including improved organizational performance and increased customer satisfaction. ISO 9001:2015 is specifically designed to assist organizations in delivering and driving continuous improvement in their services.
This course serves as an introductory guide for individuals with limited or no prior knowledge of ISO 9001 or Quality Management Systems (QMS). The Essentials of ISO 9001:2015 course offers a comprehensive understanding of the essential concepts within the ISO 9000 series of standards, as well as the impact of these requirements on the day-to-day operations of organizations across various industries.
Course Objectives:
By the end of the Quality Management System and ISO 9001:2015 Course you will be able to:
- Learn the fundamental principles to Quality Management Systems (QMS)
- Understand the benefits of adopting an efficient QMS to improve service quality.
- Understand key concepts, clauses and requirements of ISO 9001:2015
- Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
- Conduct a baseline review of your organization’s current position with regard to ISO 9001:2015.
- Develop your knowledge on how to plan for improvement and rectify errors.
- Implement key requirements of ISO 9001:2015 in your organization.
Who Should Attend?
This Quality Management System and ISO 9001:2015 Course is ideal for:
- Anyone working with quality management system (QMS) standards, the objective of this course is to provide participants with a comprehensive introduction to ISO 9001:2015.
- Managers with responsibility for products and services;
- Directors with accountability for the effectiveness of a QMS;
- Those who need to understand ISO 9001:2015 as part of their job role;
- Those with responsibility for business improvement and customer relationships;
- Those involved (or who will be involved) in the implementation or maintenance of a QMS;
- Those new to auditing wishing to gain a basic knowledge of Quality Management and ISO 9001.
Course Outlines:
Overview of ISO 9001:2015 and its relevance to a business/quality management system
- Identifying key interested parties, the key issues of business and risk-based thinking
- Communication, resources, training, competence and documented information
- Quality Management Principles and the key components of a QMS
- Annex SL as a framework for all management system standards
- Process approach and how it is used in quality management
- How a QMS establishes a culture of continual improvement
- Leadership and management commitment
Quality Management in the context of your organization
- Understanding the organization in relation to quality management
- Understanding the needs and expectations of key stakeholders
- Quality Management System (QMS) and processes
- Determining the scope of QMS
The Role of Leadership
- Commitment to quality management
- Customer Focus
- Establishing a quality policy
- Organizational roles, responsibility and authorities
Planning
- Addressing risks and opportunities
- Determining quality objectives and plans to achieve them
- Change management – undertaking changes in a planned and systematic manner
Support for the Quality Management System
- Resource requirement
- Organizational knowledge and competences
- Raising awareness, developing a communication strategy
- Documentation requirement
Operation
- Operational planning and control
- Design of services and determination of requirements including service review
Performance Evaluation
- Monitoring, measurement, analysis and evaluation
- Internal Audit and performance evaluation
- Management review
Making Improvement to Quality
- General – improving processes, services and the quality management system
- Taking corrective action
- Putting in place a system of continual improvement.