Strategic Operations Management
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Strategic Operations Management Course
Introduction:
Operations management is a crucial process in organizations, encompassing the management of all activities related to the production, design, monitoring, control, and enhancement of goods and services. Strategic operations management, on the other hand, focuses on targeted management practices that improve the quality of products and services. Regardless of whether an organization is involved in manufacturing goods or providing services in the private, public, or voluntary sectors, operations management plays a vital role in its success.
Course Objectives:
Upon completion of this Strategic Operations Management course, you will be able to understand:
- Various types of process, and how these ‘building blocks’ of operations are designed.
- How different ways of arranging physical facilities affect the nature of flow through the operation.
- How the effectiveness of operations is influenced by the fast-moving development in process technology.
- The elements of human resource management that are traditionally seen as being directly within the sphere of operations management.
- How operations organize the delivering of their products and services on an ongoing basis so that customers’ demands are satisfied.
- How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.
Who Should Attend?
Strategic Operations Management training course ideal for:
- Chief operations officers
- Operations directors and managers
- Heads of departments
- Senior operations executives, officers and staff
- Those who wish to learn how to design an operation’s resources and processes.
- Those who wish to learn how to plan and control the delivery of the operations process.
Course Outlines:
Process Design
- What is process design?
- Objectives of process design
- The effect of volume and variety on process design
- Designing processes in detail
Layout and Flow
- The influence of layout on performance
- Basic layout types used in operations
- The effect of the appearance of an operation on its performance
- The design of each basic layout type in detail
Process Technology
- What is process technology?
- What operations managers need to know about process technology
- Evaluating process technologies
- Implementing process technologies
People in Operations
- The importance of people in operations management
- Operations managers’ contribution to human resource strategy
- Organizing the operations function
- Designing jobs
- Allocating work times
Planning and Control
- What is planning and control?
- The difference between planning and control
- The effect of supply and demand on planning and control
- The activities of planning and control
Capacity Management
- Measuring demand and capacity
- Setting the operation’s base capacity
- Ways of coping with mismatches between demand and capacity
- How operations understand the consequences of their capacity decision
Supply Chain Management
- How supply chains compete
- Managing relationships in supply chains
- Managing the supply side
- Managing the demand side
- The dynamics of supply chains
Inventory Management
- Why should there be any inventory?
- Order quantity – the volume decision
- When to place an order – the timing decision
- Controlling inventory
Planning and Control Systems
- What are planning and control systems?
- ERP and how it developed into the most common planning and control system
- Implementing planning and control systems
Materials Requirements Planning (MRP)
- Master production schedule
- The bill of materials (BOM)
- Inventory records
- The MRP netting process
- MRP capacity checks