Supplier Relation Management Training
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Supplier Relation Management Training Course
Introduction:
This course falls under Management Development & Leadership and offers a structured and comprehensive approach to supplier management. It has a proven track record of effectiveness in various public and private sector organizations. By examining real-world case studies, participants gain insights into both successful and unsuccessful practices, learning how to achieve exceptional levels of service provider performance. Throughout the course, participants will progressively build a toolkit of supplier management improvement tools.
Course Objectives:
Key benefits:
- Highlight factors which are critical to the success of achieving excellent performance through suppliers
- Show how the present current economic climate can be used to lock in a long term advantage
- Significantly improve the performance of suppliers in key areas such as quality, delivery, lead times, innovation, and responsiveness
- Provide tools, methodologies, and approaches to working with suppliers on performance improvement and joint cost reduction programs
- Share a number of approaches which have been found to be effective in aligning supplier performance with the needs of customers
- Explain and explore a framework for building effective working relationships with colleagues and with contract staff, suppliers, and others
- Describe the ways in which supplier management can be used to provide a competitive advantage
Who Should Attend?
Directors, managers, and staff who are responsible for managing suppliers. This will include:
- Staff in procurement, operations, and finance
- Those responsible for managing external service providers in areas such as logistics, IT, facilities management and distribution
- Managers and staff who are responsible for suppliers who provide outsourced services
Course Outlines:
The Root Cause of Failure
- A leading consultancy survey of supplier performance
- Root cause analysis of failure
- Remedies and key lessons
Approaches for Finding the Best Supplier
- The criterion-based approach
- The "prospectus" tool
- Fool-proofing supplier selection
Best Practice Processes, Tools and Techniques
- Parallels between managing your own organization and managing suppliers
- Innovative ideas that are rooted in common sense
- Disciplines, tools, and methodologies which guarantee success
How World-Class Organizations Manage their Suppliers
- Managing the "extended enterprise"
- Leading examples from manufacturing, financial services, and the public sector
- A case study for course participants to analyze
Practical Approaches to Creating Leverage
- The four pillars on which supplier management should be based
- Alternative forms of power
- Supplementing contractual leverage
Working without Leverage
- Using relationships as a power substitute
- Basing a relationship on something other than a contract
- Rights, remedies and substitutes for leverage