The Fundamentals of Quality Management
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The Fundamentals of Quality Management Course
Introduction:
Quality management involves overseeing various activities and processes within an organization to ensure consistency in the products and services offered. Its primary goal is to achieve and sustain a desired level of quality throughout the organization.
Quality management plays a vital role in business, such as understanding client needs and consistently exceeding their expectations. By developing effective quality management skills, businesses can address issues like reducing rework, labor shortages, and increasing profits while minimizing costs.
Course Objectives:
By the end of the Fundamentals of Quality Management Course you will be able to:
- Identify a wide range of quality management approaches and tools to participants
- Determine which processes need to be managed to achieve consistent quality
- Analyze ways in which quality processes are managed
- Analyze root causes and solve quality problems
- Assess their own quality management skills and plan to remedy any gaps
- Cope effectively with any quality challenge, choosing appropriate tools and technique
Who Should Attend?
This The Fundamentals of Quality Management Course is ideal for:
- Budding Project Managers, Team Leads, Technical Leads, Project Leads
- Project Managers who wish to learn specifics of Quality Management
- Management Students who want to upgrade their understanding of the Quality concepts
- Quality Management Executives who are new to profile
Course Outlines:
Introduction to Quality Management
- Basics of quality management
- Principles of quality management
- Measuring overall cost of “Quality” and “Non-Quality”
- Understanding customer demands
- Methods and tools for maintaining quality
Methods of Quality Service
- Easy proposed method for a successful quality management
- Measuring and analyzing methods
- Statistics procedure control
- Concept of “Six sigma rule and balanced scorecard”
- Systems of quality management
- Understanding the ISO9000
Finding the Gaps in Quality
- Concept of “Porter’s value chain” and it’s importance
- Auditing and preparation of audit reports
- Understanding the concept of “Root cause exercise” and “Root cause analysis”
- Concept of “Pareto” analysis and its importance
- Risk management and methods for problem solving
Handling Customer Expectations
- Understanding the client demands
- Tips on how to exceed customer expectations
- Creating a successful team
- Importance of getting/requesting feedbacks
- Customer satisfaction
- Self-criticizing methodology
Effective Quality Leader
- Qualities of an effective quality leader
- Self-evaluation and its importance
- Common mistakes in quality management and how to overcome
- Understanding the delegation method
- How to plan for certification, the steps
- Review of the course and “Question and Answer session”