Total Quality Management (TQM)
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Total Quality Management (TQM) Course
Introduction:
Total Quality Management (TQM) is a structured and comprehensive organizational approach that aims to continuously improve the quality of products, services, and resource productivity. It involves infusing quality into every step of the organizational workflow, refining processes, and receiving continuous customer feedback for further improvement.
The Total Quality Management course is an intensive program that covers various topics, including an introduction to TQM, different approaches to TQM, the process and implementation of TQM, the requirements and principles of TQM, the association of quality with TQM, the cost of quality, and concludes with a case study on TQM. Participants will gain a deep understanding of TQM principles and practical implementation strategies.
Course Objectives:
By the end of the Total Quality Management (TQM) Course you will learn:
- The required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organization, in turn supporting career growth and progression
- The necessary confidence and knowledge to train other professionals on total quality management
- The ability and knowledge to contribute to organizational growth and development by delivering better quality, following the requirements of clients
- The confidence, experience and understanding to check existing processes and procedures followed within the organization for adherence to standards set and suggesting changes if required
- The required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organization
- To describe the importance of quality models.
- To identify various quality concepts.
- To compare various TQM philosophies.
- To apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
- To discuss widely-used improvement methodologies.
Who Should Attend?
This Total Quality Management (TQM) Course is ideal for:
- For those involved in TQM or those who want to learn more about the topic
- Managers or directors who have the responsibility of implementing TQM in their Organization
Course Outlines:
Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Models
- History of Quality
- What is TQM?
- The Relationship Between ISO 9000 and TQM
- Benefits of Implementing a Quality Model
- The Cost of Poor Quality.
- The Gurus Comparison (Deming, Crosby, Juran, Etc.)
- National Quality Award:
- The Malcolm Baldrige National Quality Award
- EFQM.
- Choosing the Right Model for Your Organization.
- The Quality Maturity Ladder.
The Success Elements of TQM
- Customer-Driven Quality.
- Plan-Do-Check-Act Model (PDCA).
- Eight Step Problem-Solving Methodology.
- Process Thinking.
- Eliminating the Non-Value Added.
- Management by Facts and Data.
- Continual Improvement and Kaizen.
- Enhanced Employee Participation and Decision-Making through Idea Generating Systems.
- Employee Reward and Recognition.
Tools for Total Quality Management
- What Is a Quality Tool?
- The Seven Quality Control Tools.
- Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.
- Benchmarking
- Failure analysis
- PDCA (Plan–do–check–act) cycle
- Process management
- Product design control
- Statistical process control
- Brainstorming.
- Tree Diagrams: How-How and Why-Why Diagrams.
- Force Field Analysis.
- Affinity Diagrams.
- Process Mapping.
- Poka Yoke.
- Lean Thinking.
- Visual Management and5S Program.
- Six Sigma.
Elements of Total Quality Management
- Ethics
- Integrity
- Trust
- Training
- Teamwork
- Leadership
- Recognition
- Communication
Steps to Implement a Total Quality Management System
- Identify the need for change
- Clarify vision and mission with management and employees
- Survey key customer groups
- Identify critical success factors (CSFs)
- Map major processes/sub-processes
- Train and re-train employees
- Develop improvement plan
- Measure and report
Challenges to Total Quality Management
- Constraints by quality culture
- Auto