Vendor Relationship Management Training
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Vendor Relationship Management Training Course
Introduction:
In our pursuit of successful project outcomes, it is essential to reflect on whether we are making the right decisions and taking the right actions. Despite our best efforts, we often encounter delays, budget overruns, and underperformance in our deliveries. One critical aspect that significantly influences the final outcome is how we approach our procurement processes. It is imperative to use the appropriate methods and criteria when selecting suppliers.
The purpose of this course is to adopt a systematic approach that demonstrates the optimal method for vendor qualification. By implementing this approach, we can enhance supplier performance and ensure compliance with contractual obligations. Through a comprehensive exploration of vendor qualification processes, participants will gain valuable insights into selecting the right suppliers and establishing effective relationships with them.
This course emphasizes the importance of aligning procurement practices with overall project objectives, ensuring that suppliers meet the required standards and deliver the desired outcomes. By leveraging the system approach, participants will acquire the necessary skills and knowledge to make informed decisions during the vendor qualification process. They will learn how to assess supplier capabilities, evaluate performance metrics, and establish robust contract compliance mechanisms.
Join this course to transform your approach to vendor qualification, enhance supplier performance, and achieve better project outcomes. By implementing the optimal methods and criteria in supplier selection, you can drive improvements in project delivery, ultimately leading to increased success and customer satisfaction.
Course Objectives:
The objectives for SRM are likely to include
- Reduction in costs
- Service improvement
- Solution development
- Benefit from learning from a seasoned practitioner
- Hearing the practices and experiences of others
- Cover the vital steps in a proper supplier evaluation
- Matching customer requirement with the correct supplier segmentation
- Develop meaningful performance measures
- Learn how to use those performance results for continuous improvement
- Flexibility and mutual benefit
Who Should Attend?
Vendor Relationship Management Training course is ideal for:
- Contracts, Procurement and Project personnel
- Engineering, Operational, Quality and Maintenance personnel
- And all others who are involved in interfacing with contractors or suppliers in the acquisition of materials, equipment, parts and services or anyone who wants to improve supplier performance and gain successful outcomes from contracting situations
Course Outlines:
Vendor Qualification: Compiling an Approved Supplier List
- Determining the goals and objectives of Procurement
- Formulating a proper Procurement strategy
- Involving the end-user in determining the required technologies
- Developing an approved supplier list based on the required technologies
- Compiling supplier selection criteria
- Forming commodity teams to evaluate and provide supply solutions
Supplier Assessment
- Supplier initial questionnaire
- Detailed supplier investigation
- Quality management systems
- Performing a supplier assessment
- Process capability studies
- Certification of suppliers
- ISO Certification
- Setting acceptance criteria
- Engaging the supplier during the tender process
Supplier Performance - What to Measure?
- Carrot or stick?
- The setting of objective that is aligned with the goals of the company
- Characteristics of a good performance measurement system
- Developing a supplier performance system
- Sources of data
- Common mistakes in data recording
- Implementing the system
Supplier Performance – Interpreting the Results
- Rating the individual supplier
- Ranking your suppliers
- Disseminating the results: what to do and what not to do
- Rewarding good behavior
- Supplier recognition
- Punishing bad behavior
- Corrective Action Procedures
Remedies for Breach of Contract
- What constitutes a breach?
- The different types of breaches
- The different remedies available
- Determining the quantum of damages
- Liquidated damages
- Equitable damages
- Court injunction
- Determining the final outcome
- Project close-out report
- Time
- Performance/Quality
- Cost
- Lessons learned