Warehouse and Store Operation and Management
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Warehouse and Store Operation and Management Course
Introduction:
The Warehouses, Stores, and Stock Control Management course is a comprehensive five-day program designed for individuals seeking to gain a deep understanding of and implement essential tools for effective warehouse, store, and stock control management. Participants will learn how to evaluate existing procedures and make necessary changes to enhance customer service, optimize resources, eliminate wasteful costs, address internal issues hindering performance, and maximize value for money. This course equips participants with the knowledge and skills needed to improve operational efficiency and achieve outstanding results in warehousing and stock control management.
Course Objectives:
- Shift materials safely using manual handling methods
- Participate in basic workplace communication
- Follow OH&S procedures
- Conduct housekeeping activities
- Package goods
- Pick and process orders
- Use product knowledge to complete work operations
- Dispatch stock
- Participate in stock takes
- Handle dangerous goods/hazardous substances
- Operate a forklift
- Operate specialized light load shifting equipment
- Apply accident-emergency procedures
Who Should Attend?
Those new to managing warehouses or stores
- Those non-warehouse people who need to gain an awareness of the issues and key drivers of stock control operations
- Stock, Warehouse, and Distribution Supervisors/Managers
- Owners, operators, and Directors of companies with warehouse and stores operations
Course Outlines:
The Role of the Warehouse
An introduction to why we need a warehouse, what functions do they cover, how do they fit into the supply chain including:
- The balance between sorting and storing
- 12 initial questions to ask about warehousing activity
Product Classification
It is important to establish key characteristics of the products handled as this has implications for all the warehouse operations. Such characteristics include:
- Supply /demand variables
- ABC Analysis or the 80/20 rule
- Determining product handling groups
- Throughputs and product formats
Layout options
In examining all the operations undertaken, the balance has to be found between maximizing space usage whilst minimizing the time taken to carry out the operations. This involves looking at:
- Receiving options
- Storage options
- Picking/assembly options
- Dispatching options
- Using the floor and the height space
- Organizing for flow
Methods and Equipment
Here we specifically look at the lifting, storing, and moving equipment available for specific layout options, including:
- Warehouse structures
- Loading bays
- Selecting forklift trucks
- Selecting racking
- Implications for warehouse layouts
- Operational timings and planning
Health and Safety
Warehouses are potentially dangerous areas in which to work, and an overview of the appropriate legalization will be looked at, including:
- Duty of care
- Inspections and risk assessments-task analysis
- Equipment maintenance and care
- Recognizing health and safety risks
- Raising people’s awareness
Security and Loss
This session looks at minimizing internal and external theft, recognizing that, generally internal theft is the major problem. Preventative measures will be briefly discussed
Productivity and Costs
To make operations efficient and effective, then cost control and productivity need to be managed. This session will therefore look at:
- Fixed and variable costs
- Typical costs involved
- A model for understanding the roles of productivity, utilization, and performance
- Setting productivity and cost targets
- The importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:
- Internal and external customers
- The three key customer service measure
- Customer service sampling
- Effects of substandard service
- Minimizing errors
Stock Coding
The method by which stock is coded is important in the overall management process, this session will examine:
- Different methods
- Understanding of all involved
- Checklists to help on deciding the best option
Stock Recording
This session looks at stock recording, a critical aspect of stock control and if done incorrectly is the source of many subsequent errors
- Separation of powers